Every client is sent a feedback questionnaire at the conclusion of their proceedings so that we know whether we are meeting our clients' expectations.
All client who returned their questionnaires commented that they found their first meeting with us as being either reasonably useful or very useful. Over 91% reached the view that the first meeting was very useful.
When our clients were asked how they felt we had conducted their proceedings, again over 91% commented that they felt we had conducted their proceedings either reasonably well or very well. Over 81% commented that they felt their proceedings had been handled very well. Our survey also reveals that over 85% of our clients would recommend us, which we like to think demonstrates the quality of service that we are able to offer. When returning their questionnaires, our clients have also made a number of comments, a selection of which can be viewed below.
"Overall excellent advice and support with a satisfactory result."
"Keep up the good service. Totally satisfied."
"My particular proceedings were long and drawn out. The guidance and calming attitude of Nic was invaluable and without it, my patience, temper and ability to think straight would have disappeared long before settlement almost certainly going against me. Nic stopped that from happening and got me the settlement I wanted from day one."
"Ray is brilliant and I must call to thank him. His advice was fantastic and so he was "value for money" in that sense. Ray was more than a solicitor; he gave me honest friendship and advice. He kept me sane through some very difficult times."
"Nic, you could not have been more helpful and patient over what, unnecessarily, turned out to be such a long and drawn-out case - in no way due to either you or me! Thank you for everything."
"I thought Ray Barda was professional and extremely good and would always recommend him."
"I would like to say that I found Tara Baker's support and empathy helped me through a very difficult time. Thank you."
"I felt that my solicitor, Mr Barda, was helpful, informative and always very friendly and cheerful which is important when you are going through such an emotional and stressful time in your life. I wouldn't hesistate to recommend your practice."
"Very good service. Professional, balanced and welcome during these difficult proceedings. Would definitely recommend you to friends. Thank you Nic!"
"The service was very good and I found the people professional. Will definitely recommend you to friends and family. Thank you so much for everything, especially Mr Barda."
"Taking into account that this is the first time I have ever needed legal advice/support, Goodwins made this experience as good as anyone could hope for. I felt very looked after and would not hesitate having Nicholas represent me again. Also I would recommend collaborative law as the first way anytime."
To find out first-hand why so many of our clients would recommend us, call Goodwins Family Law on 020 8423 3525